13-inch MacBook Pro (2019) has power failure

Some 13-inch MacBook Pro (2019) suddenly turn off at about 20-25% battery and only turn it back on when connected to a power source.

13-inch MacBook Pro is one of the most popular laptops from Apple because of its powerful configuration, beautiful screen and more reasonable price. Photo: The Verge.

MacRumors reported that many people who own 13-inch MacBook Pro (2019), Touch Bar integrated version with two Thunderbolt 3 ports and USB Type-C ports are complaining that "the computer is shut down randomly while still". battery remaining ".

Apple has confirmed the "continuous shutdown" status on the 13-inch MacBook Pro (2019) model and published a troubleshooting document. Accordingly, when the battery drops below 90%, users should immediately plug in the charger, exit all active software and close the lid to sleep (activate Sleep) for at least 8 hours.

After completing the above process, users need to update to the latest version of macOS. At the same time, the iPhone manufacturer recommends users to contact customer support or bring the device to the nearest Apple Store if the problem has not been fixed.

The Verge said that, in addition to the power failure, 13-inch MacBook Pro (2019) users should regularly check the status of the keyboard, because the butterfly mechanism makes it very easy for the keys to get stuck if food is stuck or dust.

This design error caused Apple to face many criticisms, even sued, forcing the company to offer a free keyboard replacement program. On the latest 16-inch MacBook Pro, the company has returned to using the old scissor key mechanism.